Browsing: war

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The call center industry wants to continue investing in IT, as the results of a trend study by Business Systems Integration AG (BSI) show. To this end, the Customer Relationship Management (CRM) software manufacturer surveyed around 150 IT managers at the international “Call Center World 2010” trade fair. According to this, around 56 percent of those surveyed are planning to buy new hardware and 44 percent have looked around for new software. In the software area, solutions with a good price-performance ratio and user-friendly systems that allow the integration of different channels are in demand. The trend towards merging CRM…

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It’s been quiet around Velvet Assassin for a while now. The game was initially known as Sabotage, but due to too much resemblance to Saboteur from developer Pandemic, it was decided to use Velvet Assassin as the final title. Last summer it was already reported that this game would be released in early 2009 and today we get a sign of life with four new screenshots. Velvet Assassin – formerly Sabotage – is based on the story of Violette Szabo, a secret agent who did her job during World War II. You play Violette Summer, who keeps getting dropped behind…

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Consumers feel more confident through information and more confident in purchasing decisions. That is the central result of the study “New Realities – New Normal”, for which the communication agency Weber Shandwick asked almost 700 people in Germany with the Respondi Online Panel about their emotions regarding information and the use of various sources. With the information available, consumers felt they were smarter and better able to get information than they used to be. The information offered is usually rated as helpful and therefore positive, with the type of information presented playing a decisive role in the assessment of information.…

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Call centers set the course for the future – and struggle with the problems of the present. Investments in personnel and technology are essential, however.by Max Bücker Günther Jauch even called himself. The massive complaint from a family about a telephone provider who did not deliver the promised landline connection and left his calling customers on hold for ages brought the topic of “call centers” back to television. It fit into the picture that the moderator Jauch also had to wait six minutes after dialing the hotline number until he had someone on the line to talk to. Dissatisfied callers,…

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In future, contact totals in outdoor advertising will be shown via the “poster viewer per position” (PpS). This currency, known from the coverage study “ma Plakat”, which relates to the total contact amount of an advertising medium per day, will determine the pricing for the 2012 financial year. The Fachverband Außenwerbung (FAW) decided on this at its annual general meeting in Berlin and has also ended its collaboration with the Society for Consumer Research. According to the company’s own statements, the performance evaluation is carried out by the Media Analysis Working Group (ag.ma). The FAW is thus meeting the demands…

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He is an image in the film industry. Its dimensions are four by three. He is the protagonist in The Chronicles of Riddick. We are, of course, talking about Vin Diesel, the man who takes the lead role in Wheelman. Is he as tough in this game as he is on the silver screen? Barcelona Milo Burik is the digital version of Vin Diesel, a retired criminal who gets involved in a fight between two street gangs in Barcelona. This Barcelona will be the setting where you will carry out missions, both driving and on foot. Barcelona is known as…

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The Conduit looks like a promising, and some say much hyped, futuristic first person shooter for the Nintendo Wii. The big question now is: will this game be a glorified tech demo, or will it be one of the few games for hardcore gamers on the Wii? To make the best of it When The Conduit was unveiled earlier this year, publishers flocked to developer High Voltage, but the latter refused to take a publisher for a while because they feared it would exert too much influence on the game. The reason for this rush? The amazing messages that High…

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Verint Systems launches Impact 360 Text Analytics software. This should enable companies to better analyze written interactions with customers, for example via email, chat, blog or social media. The results would act as an early warning system that captures trends, customer behavior and their opinion before it all spreads massively on the web and social media. The solution offers stable and fully integrated text analysis functions, with the help of which the opinion of customers about the company and products can be determined. The software is based on Clarabridge technology and processes information taking into account the context and syntax.…

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Sandbox games are still incredibly popular. A lot of freedom to let yourself go and experience your own adventure turns out to be a bull’s eye. In 2009 we can do this in ‘Sin City’, and then we are of course talking about This is Vegas. Unique look This is Vegas is, of course, about life in a vibrant Las Vegas, but this adults-only paradise is under threat. A wealthy businessman wants to turn the city into a child-friendly place. No more atmospheric nightlife, a ban on ******** in casinos… all measures that you, the main character in this story,…

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So this young man in a hoodie comes into her marketing department and tells about the social media revolution: How everything changes, how no stone is left unturned. He says you won’t sell anything by tomorrow at the latest if you don’t change everything you think and know about communication very, very quickly. Because today everything is real time; if you haven’t replied to @Lieschen_Mueller’s tweet after ten minutes, the world will turn against you, see Jako, see Jack Wolfskin, see – oh yes – Kryptonite (honestly, whoever comes up with this example today should come back right away the…

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