You recently placed an order or transaction on the Amazon, but something went wrong this time and now you absolutely need direct assistance from customer support. Unfortunately, however, so far you have not been able to locate a telephone reference that you can contact to speak verbally with an operator of the famous Seattle e-commerce company.
In the past, in fact, a toll-free number (800.780.832 to be precise) was active for this purpose. Now, however, the aforementioned channel is no longer active, and therefore you fear that the service in question has become paid. Well, I want to reassure you immediately: actually, to realize how to contact Amazon by phone for freeit is necessary to carry out a simple procedure in advance through the relevant portal or the Amazon Shopping app, following which you will be given the opportunity to request direct assistance from the competent staff.
The Amazon call center, therefore, currently operates in outbound, i.e. it re-contacts the customer who has made this need explicit within one minute of the request: this process, as you will soon see, is valid for the management of orders, for assistance on the subscription or on the services integrated into the Prime program, but also to report problems relating to the operation of the devices Fire, Kindle or Alexa. Furthermore, the same procedure also applies to sellers through the reference platform Amazon Seller Central. Now, however, I don’t want to go any further, and I leave you to read my guide, wishing you a good continuation and to solve any problem you are experiencing as soon as possible.
Index
- How to contact Amazon Italy by telephone
- How to contact Amazon Prime by phone
- How to contact Amazon Seller by phone
How to contact Amazon Italy by telephone
If you want to know how to contact Amazon Italy by phone and you usually make purchases or manage your Amazon account from the e-commerce platform through the PCto begin with you must, of course, access the main page of the Amazon site and run theauthentication. Once this is done, tap on the item Accounts and lists located in the upper right, just below yours usernameand select the option from the context menu my account. In the following screen, then, click on the box Helpthen perform the same operation by pressing on the function Contact us.
At this point you will be asked to provide some information on the type of problem you are experiencing: to begin with, therefore, specify whether the request for assistance relates to a order (including the steps of shipment and of made), to a device (Kindle, Fire, Alexa), to services Prime Video, Prime Music or to a ebookor if it refers to Other.
The following steps vary according to the choice made in this phase: if, for example, you need support on an order, then you will have to select the one you are referring to by entering the checkmark in the respective box. As a rule, the latest in are shown chronological orderbut if it is an older purchase, just press the button Select another order located at the top right to load additional 4 occurrences, and eventually click on the item Load more orders to view the previous ones.
Then click on the drop-down menu located below the wording Tell us more about your problemthen select the item that best reflects your situation: depending on your choice, you may be asked to specify Additional Information through an additional menu.
Once this last operation has been completed, the contact options provided, which obviously change according to the type of problem. For many of the cases indicated, however, you will find the function Phonewhich could be referred to as main mode or, otherwise, be included within the section Other contact options available.
By pressing on the button in question you will be redirected to a new screen where you simply have to check the summary of the request and the telephone number on which you wish to be contacted, then just press the button call me now and wait for the phone call which, as specified in the description of the function, takes place in a very short time (approx a minute).
The situation is substantially the same also for the other problems mentioned above: if, for example, you have requested assistance for a device produced by Amazon, then it will be necessary to specify which one it is by selecting it from the device list which result associated with your profile. If it is not present, however, you can still press on the option My device is not on the list and continue with the procedure.
If you usually use the app Amazon Shopping (otherwise here you will find all the instructions for download and installation) the procedure is very similar to the one illustrated so far: once started, you will have to press the ☰ symbol located at the bottom right and touch the function Customer care at the bottom of the next screen.
Once this is done, select with a tap the occurrence that best represents the problem you want to report from among those proposed and provide all the information that will be requested in the following steps, which as well as for the Desktop version, vary according to the choices. operate.
If at the end of the procedure you have not been provided with an adequate solution and your request for assistance includes the possibility of being contacted by telephone, you will find the function Contact us or I need more help: pressing on it you will see the option Request a call nowand all you have to do is press it and confirm the data summarized in the next screen to be contacted by an operator.
How to contact Amazon Prime by phone
If you need assistance on the annual subscription program proposed by the Jeff Bezos giant and, therefore, want to understand how to contact Amazon Prime by phoneyou can safely refer to the instructions given in the previous chapter.
After following the path Accounts and Lists> My Account> Help> Contact Usas explained at the beginning of the procedure, if the problem you encountered is inherent to one of the services included in the package in question, you can use the appropriate option eBook, Prime video or music. Alternatively, especially if your question relates to the management ofregistrationthe most suitable option is the one called Other.
In the latter case, if the solutions proposed in the first instance in the next screen are not able to meet your needs, I suggest you go directly to the section Tell us more about your problem and select the item Prime from the appropriate drop-down menu, subsequently specifying thesubject for which you need assistance: in the box below you will be able to request the telephone contact.
How to contact Amazon Seller by phone
If you wish to accomplish how to contact Amazon Seller by phoneconsider that also with regard to the platform for sellers there is no possibility of calling the assistance directly: therefore, you will necessarily have to carry out a specific procedure in advance, following which you will be called back by an operator.
First, therefore, access the interface Amazon Seller Central and select the marketplace for which you want to receive support, then press the symbol of Question mark located at the top right of the main screen. Once that’s done, fill out the module that is proposed to you with the Description of the problem found and presses the button Keep it going.
In the next step you will be offered some common problems which, once selected, will refer to the relative solutions: if these do not meet your specific needs, press the wording My problem is not listedthen choose a category from the list that is shown below and click the button again Keep it going.
Now, complete the next step with the related requested information, variable according to the chosen topic, which will allow the system to direct the request to a competent operator: for example, you may need to specify theASIN or it SKU of an producta order or shipping numberor theseller identifier.
To conclude, fill out the form that appears in the section below by selecting the languageadd any attachments through the appropriate functionality and include in the section contact methodin addition to your email address, also the telephone number (essential to be recalled), then press the button Send: based on the report, the relative support will evaluate the possibility of a telephone contact or an e-mail reply.
