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Social Media in Customer Service – Episode 1



Social Media in Customer Service – Episode 1


Social media makes possible what marketers have always wanted, namely in good time – or, as experts like to put it: in real time – to find out what moves customers, especially when they are dissatisfied. Social media in customer service is a curse and a blessing at the same time, because companies have to constantly monitor what is going on outside their own (virtual) walls. This also requires a lot of specialist knowledge. Are you fit? Put your know-how to the test now in the “Social Media in Customer Service” test!

The displayed solutions will show you whether your understanding of the current discussion is correct. To start the quiz, just click on the topic. Answer the first question and click on the “Next” button. The editors of absatzwirtschaft-online wish you a lot of fun!

www.marketing-site.de/content/quiz-center